FAQS

Defining Moments - Honolulu Picnic & Wedding Proposal Planner

Where does Defining Moments Hawaii Service?

We service the entire island of Oahu. Interisland service is possible with additional Travel Fees.
How do I book?
Does Defining Moments Hawaii book hotel rooms or Airbnb’s? (Room Decor)
Does the client have to be present during the decoration process? (Room Decor)

No, most customers are never present during this process. For Hotels, guests must add our names to the hotel reservation, so upon arriving we are able to get our own keys from the front desk. For Airbnb’s, self check in instructions must be sent prior to the service.
Do we support customization for our services?
Can I schedule a last minute booking?
How long does set up take?
How far in advance do I need to book?
Do your picnic settings include food?
Do your picnic set up company service representatives stick around during the luxury picnic?

After our luxury picnic representative sets up your luxury picnic and makes sure that you have everything you need, they will leave and not return before your picnic is over. They are usually not too far away from the picnic area, so please contact the representative by telephone or by text, should an emergency occur. Also allow 20-30 minutes notice prior to when you would like to leave so we have time to arrive to clean up.
What is the cancellation policy?

No full refunds will be offered for any booking. If canceling within 72 hours of your booking date, a 50% refund will be refunded to your original form of payment. No refunds will be made if canceling within 72 hours of you booking date. We can offer rescheduling to a later date if notified within 72 hours of booking date. Rescheduling of you booking must be within 30 days of you original booking date.
What if I need to leave early?